We guarantee you will be 100% pleased with your Catholic Pro purchase, with a 30 days money back guarantee.  Shipping and Handling fee is not refundable.  

For the floral online catalogue orders, we offer the one week Freshness Guarantee, which guarantees that our floral and plant arrangements will stay fresh for seven days, or you may request a replacement or refund.
 

Payment Information

We gladly accept the following methods of payment online:
Visa
Master Card
Discover Card

To pay by postal, money order or to redeem a Catholic Pro Gift Certificate, please mail in your order with your preferred payment method to the following address:

If you are not completely satisfied with your order, call our Customer Service Representatives at 1-866-726-7287, 24 hours a day, 7 days a week, and we will proceed to help you with your return.  Perishable items, CDs and DVDs that are unwrapped , software, special order items and any clothing or custom-made items unless they are defective.  These include 14kt. gold medals, vestments, tabernacles, clerical apparel, statues over 12 inches tall and other church metal ware.   Details please see the Legal section.

Shipping Methods

All standard shipment orders placed online will be sent via UPS ground, unless specified by you.

For added convenience, we also offer UPS Next Day Delivery and UPS 2nd Day Delivery unless the item is over 30 lbs (heavy weight items will be marked). Unfortunately, shipments to P.O. Box addresses and APO / FPO addresses are restricted and must be handled by the U.S. Post Office.

All orders of in-stock merchandise are shipped the next business day.  Next Day and 2nd Day delivery orders of in-stock merchandise received by 1:00 P.M. EST are shipped the same day.  Please add your shipping charges based on your total purchase amount.

PLEASE NOTE: To ensure quality, certain food items may be shipped separately. Some basket items may be substituted with similar items of equal value, when required.  Prices are subject to change.

• Shipments to P.O. Box addresses and APO / FPO addresses will be delivered by the US Post Office.
• Shipments to AK, HI and U.S. Territories will be delivered by USPS Priority Mail.

Shipping Rates

Recommended Holiday Order By Dates

To help determine your delivery method and ensure delivery of your packages prior to the holiday, please refer to the grid below.  Please allow one extra week for shipment to APO / FPO addresses and shipments to AK, HI and U.S. Territories.

Holiday	Date	Standard Ground Cutoff			2nd Day cutoff#	Next Day cutoff#
		East*	Mid West**	West ***
Thanksgiving	23-Nov-06	16-Nov	15-Nov	14-Nov	Nov 20 - 12 Noon	Nov 21 - 12 Noon
Hanukkah	16-Dec-06	11-Dec	8-Dec	7-Dec	Dec 12 - 12 Noon	Dec 13 - 12 Noon
Christmas and Kwanzaa	25-Dec-06	15-Dec	14-Dec	13-Dec	Dec 20- 12 Noon	Dec 21- 12 Noon

# - All cut-off times are EST

* - AL, AR, CT, DE, FL, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV

** - KS, ND, NE, OK, SD, TX

*** - AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY

State Sales Tax Guide

By law we are required to collect applicable sales taxes on most non-food items in NY, CA, and CO.  This calculation will be completed by our system after you have entered your shipping information for each order and will be displayed in the Checkout Process.

Contact Us

We can be reached via Email, Phone (toll-free), fax or mail.  Please see Contact Us page.

Internet
Customer service inquiries can be emailed to the address listed below: customer service@CatholicPro.com

Phone
We are available 24 hours a day and 7 days a week.
Catholic Pro 1-866-726-7287

Mail
Address for general inquiries is:

Catholic Pro
Columbia University
PO Box
Dover, DE

Address for catalog orders (coming soon) & catalog payments is:

Catholic Pro
Columbia University
PO Box
Dover, DE

Fax
1-212-

Note:  If transmission problems require you to fax twice, please write "Duplicate" on the 2nd transmission.

Gift Wrapping

We will handsomely package your gifts for only $4.95 per item, plus we will enclose a short handwritten gift card with the order. We will also send you a letter acknowledgement that your gift has been sent. Please use the message section on the order form for your gift message.

Gift Certificates  Personalized gift certificates are available in the amounts of $25.00, $50.00 or $100.00. With each we include a Catholic Pro catalog and hand copy a short personal message on a gift card (no more than 70 characters).  When ordering by mail, enclose a check or include your credit card number.  Indicate appropriate item #: W78 $25.00; W79 $50.00; W81 $100.00

Customer Service

Catalog Orders (coming soon)
Customer Service Representatives will be pleased to assist you.  If your order contains an item no longer in stock or on back order, Catholic Pro will contact you through an email, phone call and / or letter explaining the situation.

Catholic Pro 1-866-726-7287

Dealer / Wholesale Services
If you have any questions about  your scheduled shipments, please call us at 1-866-726-7287.